Your Brand. Autonomously Engaged. At Scale.
GLUCOSE deploys AI Experience Agents that acquire, engage, convert, and support every customer — across every channel, in every language, 24/7. One platform. No scripts. No queues. No overhead.
Autonomous
Goal-driven decisions and actions — no scripts, no rules, no human in the loop.
Contextual
Adapts to shifting intent across sessions, channels, and customer lifecycle stages.
Multimodal
Text, voice, images, video — one agent, every modality, zero friction.
Multilingual
50+ languages. Culturally aware. Native-level fluency out of the box.
Most brands have millions of captive customers — and no way to engage them at scale.
In an agentic world, brands that cannot autonomously engage their customers will lose them — permanently.
Customer engagement is broken
Linear, fragmented, impersonal — legacy CRM and chatbot tools deliver the same scripted experience to every customer, every time.
AI raised the bar overnight
Customers now expect instant, personalised, context-aware answers. Anything less feels broken — and they switch to whoever delivers it first.
Captive users go untapped
Millions of post-sale customers, unengaged. Massive CLV left on the table. No tool existed to reach them autonomously — until now.
We're entering an assistant-mediated world.
Reactive CRM
Humans operating scripts. Tickets in queues. Outcomes at the pace of staffing — and costs climbing every quarter.
AI-Augmented
Copilots assist agents. Chatbots deflect tickets. Faster, cheaper — but still human-in-the-loop, still reactive, still capped by headcount.
Autonomous Engagement
AI that reasons, decides, and acts end-to-end. Every customer, every channel, at scale — with no scripts, no queues, no overhead.
One autonomous customer engagement engine.
A fully integrated, platform-agnostic conversational Agentic AI — and everything required to run it in production.
A swarm of AI Experience Agents,
orchestrated in real time.
Autonomous AI agents that think, remember, and act on behalf of your brand — across every channel, every customer, at any scale. Each agent is autonomous, goal-oriented and journey-aware — a focused expert at one slice of the customer life cycle.
- Multi-Channel Presence WhatsApp, email, app, web — one Agent, seamless context across all touchpoints.
- Persistent Memory & Context Agents retain full customer history, preferences, and interaction context across sessions.
- Autonomous Action Beyond Q&A — GLUCOSE proactively triggers experiences, escalates, transacts, and updates records.
- Brand Voice Fidelity Agents act with guardrails and a Corpus architecture ensuring consistent, on-brand communication.
- Agent-To-Agent Orchestration Experience Agents coordinate with other AI agents (A2A) for complex customer journeys.
A no-code console for the people
who own the brand & product experience.
No-code management centre for your entire Agentic AI deployment. Purpose-built for CX managers, Product Managers, Marketers and Business Analysts to design, configure, monitor and optimise every aspect of their GLUCOSE instance — without writing code.
- Create & Manage Experience Agents Build, clone or configure Experience Agent templates — no code required. Define persona, corpus, channels, and behavioural rules from a single interface.
- Configure Your GLUCOSE Instance Manage every dimension — Portfolio, Corpus, Channels, Connectors, agent job pointers — with full version control and change history.
- Monitor Performance & Analytics Track user engagement, product KPIs, customer intent, lead and revenue, contextual insights, and AI agent behaviour across every conversation and Journey.
- AI Control & Compliance Apply guardrails to enforce brand voice and responsible AI. Run AI-powered UAT — gate deployments with GO/NO-GO decisions.
- Interact With & Manage Your Customers Review live conversations, access full user profiles, manage leads, and take over interactions when human judgement is needed — all in console.
Unprecedented, unaltered contextual
insights & 1st-party data.
The competitive advantage is learning what people want — or dislike — faster than anyone else. GLUCOSE captures it with every interaction.
- Product Analytics Quantitative and qualitative product and feature usage — user needs, preferences, context, pain points and opportunities to refine.
- Experience & Engagement Analytics Comprehensive analytics across every customer Journey — pain points, drop-off signals, and opportunities for optimisation and conversion.
- 1st-Party User & Leads Unprecedented 1st-party data enriched with Gen-AI inferred attributes — user intent, preferences and leads that feed your CDP and BI tools.
- Performance KPIs Engagement metrics, conversational performance, response accuracy, sentiment, relevancy and GLUCOSE Score.
- NLU AI Prompt Insights Advanced NLU insights retrieved from user interactions. Query and extract ad-hoc actionable insights in plain English.
Enterprise-grade integrations.
Zero engineering lift. No Capex.
100+ enterprise integrations via a unified API connector layer — no custom engineering, no upfront Capex. GLUCOSE plugs into the stack you already run.
- CRM / CDP Salesforce, HubSpot, Pipedrive, Zoho and more.
- CMS / DAM Contentful, Adobe, WordPress, Cloudinary.
- ERP / Storage SAP, Oracle, SharePoint, Drive, Azure.
- CX / Helpdesk Zendesk, Intercom, Freshdesk, ServiceNow.
- Marketing Marketo, Braze, Klaviyo, Meta, Google.
- Analytics / BI Segment, Amplitude, Looker, BigQuery.
High-value sectors. One shared challenge.
Sectors with complex products, intermediated distribution, and untapped captive customers — where autonomous brand-grade engagement creates defensible CLV gains.
Others automate support. GLUCOSE owns the experience.
Stack GLUCOSE against any point-solution or legacy CCaaS platform. Same ten criteria. Different outcome every time.
| GLUCOSE | The Field | |
|---|---|---|
| Full customer lifecycle Acquisition → ownership → repurchase | ✓ Autonomous engagement from first contact through repurchase — the complete CLV loop | ✕ Post-sale support only — activates after the customer already has a problem |
| Brand & product experience Proactive, not reactive | ✓ Represents your brand across every conversation — not a deflection layer | ✕ Focused on support efficiency; limited or no revenue-driving engagement |
| Architecture How the AI actually works | ✓ Multi-agent swarm with autonomous orchestration — no scripted flows | ✕ Single-model chatbots or rule-based decision trees |
| Persistent context Memory across sessions | ✓ Full user profile, journey history and preferences retained across every session | ✕ Fragmented, per-ticket interactions with no cross-session continuity |
| Quality assurance How you know it works | ✓ Structured 3-phase eval pipeline: QC → UAT → LIVE. Same 50+ metrics throughout | ✕ Manual QA or no formal eval before launch; no runtime quality monitoring |
| Analytics depth What you learn from every session | ✓ 1st-party conversation data scored across 6 dimensions — product, sentiment, journey, behaviour | ✕ Volume KPIs only; no semantic scoring or intent intelligence |
| Technology independence Any LLM, any cloud | ✓ Claude, GPT-4o, Gemini, Groq, Mistral. Your cloud. No lock-in | ✕ Proprietary ecosystem. Switching means starting over |
| Single-tenant deployment Data residency & compliance | ✓ Your cloud account. Encrypted in transit and at rest. SOC 2 · ISO 27001 · GDPR | ✕ Multi-tenant SaaS — non-starter for regulated verticals and EU data residency |
| Time to value From contract to live | ✓ Pilot live in 4–8 weeks. No SI partner required. No custom engineering | ✕ 9–24 month SI implementations at $500k–$3M before autonomous workflows work |
| Pricing model What you pay for | ✓ Per session — covers the full lifecycle. Neutral on problem volume | ✕ Per resolution — incentivises more problems, not fewer. Penalises scale |
Low TCO · Open stack · Full autonomous engagement lifecycle · Brand & product experience. Sierra prices per resolution — post-sale support only. GLUCOSE prices per session across the full lifecycle, at a lower unit cost, covering five times more journey. AgentForce operates inside Salesforce, on Salesforce data. GLUCOSE is the external-facing autonomous brand layer that runs on top of any stack — including Salesforce.
An autonomous CRM · CX · CPaaS, all in one.
Acquire, engage, convert, and support — autonomously, on brand, at scale.