Your customers do not want to think about their utility, until they do. Bill shock, outage, switching, solar, EV charging. GLUCOSE meets every one of those moments with a branded, multilingual, always-on Experience Agent that turns service moments into retention.
Head of Customer Experience, Head of Digital, Head of Retail, Director of Customer Operations at electricity and gas retailers, integrated utilities, water utilities, distributed energy providers, EV charging operators, renewable energy providers.
The challenge
The only times your customer hears from you are billing, outage, and switching offers. Each one is a churn risk.
Time-of-use pricing, demand charges, green tariffs, government rebates, EV plans, distributed generation. Most customers do not understand what they are on.
Once a customer trusts a comparison site more than you, the relationship is gone. You re-acquire them eighteen months later at the price of a fresh CAC.
Experience Agents for Energy & Utilities
Explains bills, compares tariffs against the customer's own consumption, surfaces eligible programmes.
Outages, restoration timelines, claim handling, meter and connection queries.
Engages customers in energy-saving programmes, EV-charging coordination, off-peak nudging.
Walks new customers through activation, smart meter setup, app and portal configuration.
Engages ahead of contract end with personalised offers grounded in actual consumption history.
Where GLUCOSE shows up
Lifecycle stages
Channels
Your sector is structurally vulnerable to disengagement. The customer does not want a relationship with their utility, and you have spent decades respecting that wish, until comparison sites and challenger retailers built their entire business on the absence of relationship.
Cost of acquisition climbs, retention erodes, and regulatory pressure to communicate proactively keeps growing. Generic bots fail here because the conversations are technical and the customer has zero tolerance for friction at the moment of bill shock or outage.
GLUCOSE handles the cognitive load of bills, tariffs, programmes, and service moments in the customer's language, on WhatsApp or web, with full audit and escalation. Decision criteria: switching-attempt save rate, bill-related complaint deflection, demand-response participation, programme enrolment, renewal rate, and conversational intelligence on what your customers actually care about.
GLUCOSE connects to your smart meter feeds, CIS, billing engine, and outage management via Tools, MCP, and A2A. Outage detected, customer notified in their language, programme suggested, demand response coordinated. No human in the loop required.
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