Plant managers do not care about your call wait times. They care about throughput. GLUCOSE turns every machine in your installed base into a self-guiding asset, with an expert operator and an expert technician on call, 24/7, in any language your workforce speaks.
Head of Customer Experience, Head of Aftersales, VP Operations, VP Digital at industrial machinery OEMs (food & beverage equipment, packaging, commercial HVAC, professional kitchen, factory automation, material handling), large industrial distributors, OEM aftermarket service arms.
The challenge
You sold reliability, throughput, ease of use. The operator runs into an error code at 02:00 and calls a generic helpdesk who reads them a manual.
Multi-shift, multilingual workforces operate machinery your engineers spent two years designing. The cognitive gap is widening every release.
Distributors, integrators, third-party service networks own the customer. You see almost nothing about how your machine is used or when the buying centre is ready to upgrade.
Experience Agents for Industrial
Walks any shift worker through any machine in any language, with images, voice, and contextual prompts.
Error codes interpreted, faults isolated, remediation surfaced before a technician is dispatched.
Preventive scheduling, parts identification and ordering, service history captured automatically.
Surfaces upgrade paths, accessory options, configuration variants when usage indicates readiness.
Helps channel partners answer technical questions accurately without escalating every query.
Where GLUCOSE shows up
Lifecycle stages
Channels
Your installed base is your most under-monetised asset. Every machine you ever sold consumes support cost, generates aftermarket revenue, and represents an upgrade opportunity. But the relationship is mediated by distributors and service partners who have neither the depth nor the bandwidth to engage at the operator level.
The buyers you really need to influence (plant managers, shift supervisors) do not want a portal login or a printed binder. They want an answer at the machine in their language at the moment they need it.
GLUCOSE deploys as a branded Experience Agent across your installed base. The decision criteria are uptime delta, first-call resolution at the machine, attach rate of parts and upgrades, and the strategic value of seeing your installed base in operational data for the first time.
GLUCOSE speaks A2A and MCP natively. It connects to your HMI, CMMS, telemetry, spare-parts catalogue, and other agents in your stack. One conversation. Every system that needed it.
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